Meeting a new support worker can bring mixed feelings: relief that help is on the way, and uncertainty about how the visit will flow. A little preparation usually makes the first session smoother for everyone.
Before they arrive
Decide which areas of your home are fine to use (for example kitchen and bathroom) and whether you prefer shoes off at the door. If you use communication aids, mobility equipment, or medication schedules, leave a simple one-page summary on the bench or send it ahead—whatever feels comfortable for you.
- Write down three priorities for the first visit (not ten—just three).
- Note any allergies, triggers, or privacy boundaries you want respected.
- Have your NDIS plan number or key contact details handy if paperwork is needed.
During the visit
It is okay to start small. You might spend the first session showing routines, discussing how you like tasks done, or simply getting used to someone new in your space. Clear, direct communication is kindness: if something does not feel right, say so early so the worker can adjust.
After the visit
Take five minutes to jot what worked and one thing you would change next time. Share that with your provider or coordinator so the second visit builds on the first. Good supports grow from honest feedback, not from guessing.
Written by
Kings Home Care Team
Care Team
Kings Home Care is a registered NDIS provider delivering quality disability support services across Australia.
